Return Policy

At HIPPO, we take special care in ensuring that every customer is satisfied with their purchase. We offer a hassle-free return and exchange policy if product is not upto your expectations.

Important Notes

  • Fabric-manufactured products will always come with a tolerance ranging from 1 inch to 5 inches, as specified in the product description and specifications details.

  • Please note that the photos of our products are taken in perfect lighting conditions, and some of the images are taken outdoors. The colors may vary depending on the reflection of light, so there may be a slight variation in color between the photo and the physical product.


    • RETURN & REPLACEMENT DETAILS


  • Manufacturing defect: If the product has a defect when received or has functional issues that don't serve its purpose, you can return or replace the product.

  • Damaged Item: If the product has obvious damage on its packaging or upon opening the packaging you discover that the product has sustained physical damage, please contact us within 48 (Forty Eight) hours from the time of delivery. You will also be required to provide us with proof of purchase and any delivery documentation.

  • Wrong Item: If you received an incorrect product or the received item is different from the ordered product, please contact us within 48 (Forty Eight) hours from the time of delivery. You will also be required to provide us with proof of purchase and any delivery documentation.

  • Mismatch in sizes or colors: If the size of the delivered product's dimensions are not as committed (lower or more than the committed tolerance) or if the color of the product is not correct (as per notes),you can return or replace the product.

  • Missing items: If there are one or more components that were supposed to be delivered along with the product (as mentioned on the product detail page) and were missed, we will initially send you the missing items.


    • NON RETURNABLE DETAILS


  • Physical damages during installation:installation: It is the customer's responsibility to ensure that the product is installed correctly. We provide detailed installation instructions to assist the customer with the installation process. If the product is damaged during installation, we will not accept a return.

  • Product damaged due to wrong installation: If the product is damaged due to incorrect installation, we will not accept a return. The customer is responsible for ensuring that the product is installed correctly.

  • Product damaged due to mishandling:If the product is damaged due to mishandling, we will not accept a return. The customer is responsible for handling the product with care.

  • Product damaged due to natural disaster: At HIPPO, we understand that there are many factors beyond our control when it comes to outdoor products. This includes natural disasters such as heavy winds, heavy rain, storms, or any other type of natural disaster. Unfortunately, we cannot be held responsible for any damage caused to our products due to these circumstances.